Definition of Order Status

Order status had few types as shown below
Status “To Pay”: Orders with failed payments will be moved to this status. Users can either cancel the order or make the payment again. If not addressed, the order will be removed after a specified time.
Note That: The seller may contact you for order discussions, and they will also be notified of the “Unpaid Order.”

Status “To Ship”: After successful payment, the order will appear under this status, awaiting shipment arrangement from the seller.
Note That:
– Product items in this status are displayed separately for virtual and non-virtual items, regardless of whether you are the buyer or seller.
– Buyers can view the order details and use the “Contact Seller” option, but no other actions can be taken.
– If the seller does not respond to the order within a specified time, it will be canceled, pending approval from VMall Admin.
– For orders with different shipping times in the same shop, the system will record the longest shipping time.
– Weekends are not counted in the shipping time.
– If an order is made after 12 PM, the shipping process starts the next day, based on the payment completion time.
– Sellers can request to cancel the order during this period, but it still requires VMall Admin approval.
– Sellers can set pick-up addresses for logistics, but no drop-off addresses. The pick-up follows a 5-day schedule (excluding weekends).
– The pick up time for logistics will also run a 5 Days concept which does not include weekends, when the date of promised arrangement shipment date is near will display the last few days as a reminder for sellers.
– Sellers can leave a parcel note which is a remark such as to remind logistics that the product item was fragile.
– Once the seller arranges the shipment and confirms it, the system will display a tracking number from the logistics provider. Sellers can print the shipping bill, ensuring the details are complete, as logistics will not pick up incomplete orders.
– Virtual Products: After arranging the order, virtual products will move to “To Receive” status for the buyer, as they do not require physical shipment.
– Once the seller confirms the shipment arrangement, the order moves to “To Ship > Ready To Ship” and awaits logistics pick-up.
– After the logistics provider picks up the order, the seller presses “Start Shipping”, and the status changes to “Shipping” for the seller and “To Receive” for the buyer.

Status “To Receive”: Orders where shipment has been arranged by the seller and picked up by logistics will appear here, awaiting delivery to the buyer.

Status “Completed”: Orders will be moved here once the buyer receives the parcel and presses the “Order Receive” button, confirming delivery.
Note That: If a parcel is delivered but the buyer does not press “Order Received,” the system will automatically mark it as received after 5 days.

Status “Cancellation”: Orders canceled by the buyer will be moved to this status for record-keeping and viewing. (For more details, refer to the cancellation section.)

Status “Refund”: Orders where the buyer has applied for a refund will appear here, regardless of whether the refund was successful. (For more details, refer to the refund section.)